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Member Rights

As a CPHL member, you have the right:

1. To receive medically necessary care.
2. To timely access to care and services.
3. To privacy about your medical record and when you get treatment.
4. To get information on available treatment options and alternatives presented in a manner and language you understand.
5. To get information in a language you understand; you can get oral translation services free of charge.
6. To get information necessary to give informed consent before the start of
treatment.
7. To be treated with respect and dignity.
8. To get a copy of your medical records and ask that the records be amended or corrected.
9. To take part in decisions about your health care, including the right to refuse
treatment.
10. To be free from any form of restraint or seclusion used as a means of
coercion, discipline, convenience or retaliation.
11. To get care without regard to sex, race, health status, color, age, national
origin, sexual orientation, marital status or religion.
12. To be told where, when and how to get the services you need from CPHL,
including how you can get covered benefits from out-of-network providers if
they are not available in the plan network.
13. To complain to the New York State Department of Health please call the NYSDOH Helpline at 1-866-712-7197. Or write to them at:

New York State Department of Health
Corning Tower
Empire State Plaza,
Albany, NY 12237

14. To complain to your Local Department of Social Services (LDSS), or the NYC Human Resources Administration (HRA). You also have the right to use the New York State Fair Hearing system.
15. To appoint someone to speak for you about your care and treatment.
16. To make advance directives and plans about your care.

Last modified: Oct 10, 2017